© 2019 Athena Flooring Company Limited 05861954

Returns Policy

Nobody wants the hassle or expense of returning all or part of your flooring order.

A re stocking charge of 35% will be charged to you.

To help to avoid this;

Athena Flooring will send out samples of your chosen engineered timber flooring free of charge. The engineered wood sample will be of a size that you will be able to see the thickness of the board, the width of your chosen board, the edge detail and how the finish applied to the wear layer will look and feel before placing any order. Sending out samples of Kahrs or Haro engineered timber flooring should avoid ordering the wrong product and therefor avoid the need for any product returns.

Failing this;

Under the Consumer Contracts Regulation which came into force June 2014, you have the right to cancel and return your goods for any reason, so long as written notification is provided within 7 days of receiving the goods and so long as the goods are returned back to the warehouse within 14 days of that notification.

We recommend you contact us first by telephone and then provide written confirmation of your desire to cancel by email.

It is your responsibility to pay for return of the goods with a courier of your choice and to cover the cost of this return.

 

This also ensures you will be insured against any transit damage which occurs in the delivery of the goods back to our warehouse, (please check with your shipper as insurance may cost extra) and if transit damage does occur, you will be able to make a claim for the value of the goods from the courier you used.

In most circumstances, we cannot arrange for the goods to be collected as we will not be insured against transit damage. However, in some cases, we may be able to get the manufacturer to collect the goods from you directly, but you will be required to pay for the cost of that collection.

All credits will be processed within 28 days. Please note that Athena Flooring Co Ltd can only refund delivery costs if the return is a result of Athena Flooring Co Ltd error. If you decide to cancel your order before delivery for whatever reason, a £50 administration charge applies, except special orders which cannot be cancelled. If an order has been dispatched further charges will apply.

020 8309 6181