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Delivery Information

Athena Flooring Ltd, no longer can offer a free next day delivery service on orders over £500.00,  This is due to the ever increasing use of fraudulant cards and the extra checks that need to be carried out. All delivery times will now be 3-5 days. All orders under the £500 plus vat threshold will incur a subsidised delivery charge of £35.00 plus vat, exceptions may apply. Deliveries are made to the 'kerb side'. Unfortunately due to insurance guidelines it is not their responsibility to take goods into your home, therefore please arrange for adequate help at time of delivery.  Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction, please inform us at the time of order. Deliveries are made from 8.00 am to around 6.00pm.

Requests for an estimated time of arrival on the day of delivery are strictly at the courier’s discretion. We cannot make a courier contact you to advise delivery times, we can only request this. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.

Approximate delivery times will be advised at the time of order whenever possible. Athena Flooring Ltd cannot be held responsible for delivery time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.

Please inspect all goods immediately on delivery, this means opening tubes to check trims, glancing over (but not opening) packs of flooring for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure it’s noted on the courier’s paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing. Athena Flooring Ltd do our utmost to avoid any damage by choosing the best couriers available, however some goods are sent direct from the manufacturer, which means we have no jurisdiction over the method of delivery. All claims must be made within 7 days of receipt of goods. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking installers until goods have been received.

Returns and Cancellation Policy

Athena Flooring Ltd will accept whole orders (except special orders) back unopened in the Original Packaging for whatever reason within 7 days of receipt. Returns will attract a handling charge of 25%, plus carrage back. You will need to return the goods back to us via your chosen courier, please note the initial delivery cost will need to be covered by you. Athena Flooring Ltd do not accept part order returns. Opened or part packs cannot be returned for credit. 

All credits will be processed within 28 days. Please note that Athena Flooring Ltd can only refund delivery costs if the return is a result of Athena Flooring Ltd error. If you decide to cancel your order before delivery for whatever reason, except special orders, a £30 administration charge applies. If an order has been dispatched further charges may apply. In the case of a verbal order Athena Flooring Ltd will always read back your order at the time, and your agreement will form a contract. Athena Flooring Ltd are unable to cancel or refund any monies paid on special order items after they have been ordered.

Check that the boards are flawless before laying them. Athena Flooring Ltd will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put. Returns must be arranged beforehand by calling 0845 880 2407 or 0208 309 6181 or to email Gary@athenaflooring.co.uk